When will I get my order?

Your letter will be sent by the first week of each month. If you have not received your letter by the 10th of the month, please email us at hello@pauseletters.com.

Do you offer international shipping? 

At this time, we do not offer international shipping. However, please check back as we expect to do so very soon!

What is the return/refund policy? 

We do not give refunds, however if you find any issues with your product, please bring it to our attention and we will do our best to make it right for you. Email us at hello@pauseletters.com for assistance.

What if I want to cancel my subscription?

You are welcome to cancel your subscription at any time.